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Refund Policy

Most sales are final. We look at returns/exchanges on a case by case basis, however, these cases really only include damaged goods during transit.

We cannot be responsible for a refund or exchange because you don't like the scent after ordering. Unfortunately, on our website, we cannot let you preview the scent before ordering, so you are ordering at your own discretion.

We will not accept any returns of candles that have been lit.

If you need to inquire about a return/refund, please e-mail hello@thecandlecreative.com for assistance. We will discuss the details of your return to determine if you are eligible for a refund. 

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-2 business days.

Again, please e-mail us to discuss your return prior to shipping your product back. If we reject your refund after inspection of your candle, we will not ship your product back unless you pay for the second-time shipping.

 

Cancellations

You can cancel your order for a full refund within the first 48 hours of submitting order. For flash sales and online sales, you must request to cancel within 24 hours so we can restock the items to be sold to someone else.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us at hello@thecandlecreative.com.

 

Exchanges

We only replace items if they are damaged during transit. If you need to exchange it for the same item, send us an email at hello@thecandlecreative.com.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return. 

  

Shipping

When provided a refund for a damaged product, your shipping and handling costs are not included. You can request this amount to be refunded, and once the claim for your damaged candle is received, we will then honor the shipping costs back to you.

To return your product, please contact us at hello@thecandlecreative.com and we will provide you the appropriate shipping address.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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